FAQ

WHO ARE WE?

Lexfield was created by a smoker who tried every major electronic cigarette on the market and found they all left something to be desired…so he set out to make a simple and elegant electronic cigarette that satisfied in every way. Lexfield is the result.

WHAT IS A LEXFIELD?

A Lexfield is an electronic cigarette that gives a great smoking experience. Unlike traditional cigarettes, a Lexfield gives off no secondhand smoke, has no tar or ash and won’t leave you and everything around you smelling like an ashtray.

HOW DOES IT WORK?

When you inhale, your Lexfield vaporizes a small amount of a liquid in the LexPack. The liquid contains nicotine along with food grade flavorings and additives. When you exhale, the vapor looks like smoke but is actually water vapor that dissipates in seconds.

WHY IS IT DIFFERENT?

We have spent the last year perfecting Lexfields. We truly believe it is a better experience than competitor’s e-cigarettes. Don’t take our word for it – please try Lexfield, and then try our competitors’ products. We’re confident you’ll agree that Lexfield is a more enjoyable product. If for any reason you don’t agree, just return Lexfields within 60 days for a full refund. We have the industry’s best return policy because we believe we have the industry’s best product.

WHERE CAN I USE IT?

Lexfield is not a traditional cigarette that burns tobacco, so it can be used in most places where traditional cigarettes are banned or discouraged – including bars, restaurants, offices, etc. As regulations vary, we recommend checking with the relevant authorities before using Lexfields in a new location.

DOES IT COME CHARGED?

Your Lexfield should arrive partially charged. You can use it right out of the box, but for maximum battery life we recommend fully charging the batteries first.

HOW DO I USE LEXFIELDS?

  1. Charging the battery is easy! Screw the battery into the included USB charger (either plugged into a computer or the wall adapter). The light on the tip of the battery and on the USB charger will turn red while it’s charging. When charging is complete, the light on the USB charger will turn green and the light on the tip of the battery will turn off.
  2. Remove one LexPack from its protective foil packaging.
  3. Remove the plastic caps from the LexPack and discard them.
  4. Screw the LexPack onto the fully charged battery.
  5. Inhale and enjoy your new Lexfields!
  6. When the LexPack is empty, simply discard it and attach a new LexPack to the rechargeable battery.

HOW LONG DOES THE BATTERY LAST?

When fully charged, your Lexfield battery should last for approximately 1.5 LexPacks. When the battery needs to be recharged, the red light on the end of the battery will blink rapidly and it will no longer produce any vapor.

DO I NEED TO LET THE BATTERY RUN OUT?

No. Older battery designs had a “memory effect” where they would last longer if completely emptied in between charges. Our newer lithium ion batteries do not have any memory effect and there is no advantage to running the battery until it’s empty.

HOW DO I KNOW WHEN A LEXPACK NEEDS TO BE REPLACED?

When your LexPack is ready to be replaced, the vapor production will decrease and at the very end of the pack, the taste will start to change as the last of the liquid is used. When this happens, it’s time to discard your LexPack and replace it with a new one.

HOW LONG DOES A LEXPACK LAST?

Although most of our competitors rate their refills as equivalent to one or two packs of traditional cigarettes, our testing and research indicates that it varies based on how you smoked traditional cigarettes (how long in between puffs) and how you smoke electronic cigarettes (how deeply you inhale, etc). We recommend that you start slowly with Lexfields until you get used to how they work for you.

DO I NEED TO TURN IT OFF?

No. Your Lexfield automatically turns on every time you inhale, and turns itself off as soon as you stop inhaling.

ARE LEXFIELDS APPROVED FOR USE AS A SMOKING CESSATION DEVICE?

No. Lexfields (and all electronic cigarettes) have not been approved by the FDA as a smoking cessation device.

WHO CAN ORDER?

Lexfields can be purchased and used by anyone who is of legal age to smoke in the state or territory where they are ordering and using the product. Lexfields should not be used by anyone who is under the legal age to smoke, people with heart disease, high blood pressure, diabetes or asthma, pregnant or breast feeding women, or anyone with a serious medical condition. Please discuss electronic cigarettes with your doctor before using.

IS IT SAFE TO BUY ONLINE?

At Lexfield, we take customer safety and service very seriously. We use the best security in the industry – the same companies that safeguard online banking. If you have any questions, please contact us.

CUSTOMER SUPPORT

The only thing we take more seriously at Lexfield than electronic cigarettes is customer support. Please contact us if you have any questions or concerns about our products, or if you need customer support after receiving your Lexfields, or if you need to exchange or return an item, or if you’re up late and are bored, or if you need a good movie recommendation. We like dealing with companies that are there for us, so we want to be there for the Lexfield community.

WARRANTY

Every Lexfield is thoroughly tested before it is shipped, but unfortunately nothing is perfect. Your Lexfield comes with a full one year warranty. In the unlikely event your Lexfield stops working properly (or if you have questions if it’s working properly), please contact us and we’ll arrange to exchange the item promptly.

SHIPPING

You should receive your order within 3-5 days from when you place your order (not including weekends or holidays). If you haven’t received your order in 5 days, please contact us. We also offer expedited two day shipping in case you can’t wait for your Lexfields.

INTERNATIONAL SHIPPING

We currently don’t offer international shipping, but we hope to offer it soon. If you would like to be notified when Lexfield starts shipping internationally, please email us and let us know where you are located.

SATISFACTION GUARANTEED

We have ordered some fantastic products online, but sometimes it’s hard to order something you can’t touch and feel in person. Please try Lexfield – if for any reason you’re not satisfied with your purchase, just return it within 60 days and we’ll refund your order. It’s that simple.

RETURN POLICY

Email us within 60 days of receiving your Lexfields and let us know what items you would like to return and the order number (from your confirmation email). We’ll give you an RMA number and a shipping label. Just ship back the items you’re returning (it doesn’t matter if you’ve smoked them all – we want you to try it!), and we’ll credit the cost of the products back to your credit card as soon as we receive them (minus any costs for expedited shipping).